We are committed to protecting your privacy. As a result we take privacy and security
matters very seriously. The details that we collect from you are collected lawfully
and in accordance with Australian Privacy Act 1988 as amended by the Privacy Amendment
(Private Sector) Act 2000. The details are used entirely for the creation and operation
of your insurance policy.
Please note that we will not send you unsolicited marketing material.
How do we use the information you supply?
- In order for us to send you a complete set of insurance documents we require your
name and address. A contact telephone number is necessary in case a situation should
arise where we need to urgently contact you.
- We also require an e-mail address to send you confirmation of your purchase once
your policy is issued. By supplying us with an e-mail address you are permitting
us to send you policy details of your purchased insurance to the address supplied.
- To allow us to issue you with a valid policy we require details of your travel plans
and the name of those you wish to insure.
- For the travel insurance you purchase to be valid we need to know the age category
of each traveller, we also ask a couple of medical questions in order to ensure
you are eligible for the cover we offer. We will never collect sensitive information
about you without your explicit consent.
- We will never give your information to an outside organisation, unless it is required
for the performance of your agreement with us, or it is needed for the purpose of
We will hold up to-date accurate information about you, as a client, which you can
check by contacting us. If this information is incorrect we will amend your details
immediately on your instruction.
Because of the nature of our product and the destination of your travel, it may
be necessary for your well-being for us to transfer your details overseas in order
to properly carry out our business. By purchasing a policy that includes the possibility
of travel outside of Australia, you consent to us doing so.
If you choose to supply us your personal details, we will not disclose information
about you or any of your travelling companions to third party organisations not
directly concerned with the issue and operation of your travel insurance. All details
will be handled in accordance with the guidelines outlined on the Privacy Commissioners
of the policy will be displayed on this page for your information. If you have any
further questions about privacy or security then please contact us at the following
Complaints regarding the handling of your personal information
If you believe your privacy may have been prejudiced, you have the right to make
a complaint about the matter.
We suggest that you first
contact us to have your complaint addressed by telephone or in writing.
We will investigate the matters raised and respond directly to you.
If you remain dissatisfied by our response then you should then refer matter to
the Privacy Commissioner's Office in accordance with the Act