Travel Insurance Frequently Asked Questions (FAQs)
Below are a number of frequently asked questions. If you do not find an answer
here, our Customer Service Representatives are always happy to assist.
Please contact our friendly staff on 1800 1900 89 (int +61 2 6228 1215) or via email,
contact@travelinsurance.com.au
What happens after I submit the application
to you?
Can I purchase this insurance over the phone?
Who do I make cheques or money orders payable
to?
What are BONUS DAYS?
How do I get a quote?
Where can I get an application form?
Can you tell me which policy is the best for
me?
Are the Underwriters reputable?
I am an Australian Overseas – can I purchase
any policy?
What is the maximum any insurer will cover
a pregnant traveller?
Can I get your Internet price by going direct
to the Insurer?
Where can I find a pre-existing medical form?
Are dependant children covered?
Who do I advise a Claim / Loss to?
What do I do if I have a complaint?
What happens after I submit the application to you?
Once the application has been received, your policy will be issued within 1-2 working
days and confirmed by email. Once you have received the email, you are covered.
A copy of your documents will also be sent by post.
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Can I purchase this insurance over the phone?
No. Our insurers require that an application form must be completed online or faxed/mailed
to us before we’re able to issue a policy.
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Who do I make cheques or money orders payable to?
Travel Insurance on the Net
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What are BONUS DAYS?
Bonus Days extend the policy length set by the insurers. They do not extend your
actual policy coverage. Bonus days are automatically calculated on our Web site.
Therefore please ensure the exact date of your departure from Australia & the
exact date of your return to Australia is entered correctly
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How do I get a quote?
A quote can be obtained from the home page of our Web site by entering your travel
details into the Policy Finder. <hyperlink> We are an agent for different
insurers and offer a range of insurance products.
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Where can I get an application form?
Once you have chosen a policy, the application form is provided through “click here
to apply and purchase”
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Can you tell me which policy is the best for me?
Travel Insurance is a very personal thing, which takes into consideration your special
requirements, and as such we cannot recommend one policy above the other.
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Are the Underwriters reputable?
Yes, the industry is strictly governed by The Financial Services Reform Act and
all our insurance products are from reputable providers.
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I am an Australian Overseas – can I purchase any policy?
You can only purchase policies from the section "Australian’s Already Overseas"
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What is the maximum any insurer will cover a pregnant traveller?
SureSave, CHI, Aussietravelcover & Toursafe will cover pregnancy up to 26 weeks.
QBE does not have a limit on the cover however a medical form will need to be completed.
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Can I get your Internet price by going direct to the Insurer?
Insurers quote the recommended retail price; we offer the discount price not the
insurer
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Where can I find a pre-existing medical form?
Once you have chosen a policy from the quotes given, click on the “click here to
apply & purchase this policy”. Scroll down to step 3 and click to download the
medical form
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Are dependant children covered?
Under most both Single & Family policies Dependant children are covered
Under a Duo policy, Dependant Children are not covered
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Who do I advise a Claim / Loss to?
You must contact the insurers directly to make a claim. If you wish to make a claim
please contact the insurer directly. Please refer to your Emergency Assistance numbers
and policy documentation provided.
The Claims Inquiry numbers are:
AUSSIETRAVELCOVER 1300 667 132
CHI 1300 654 811
QBE 1300 555 018
SURESAVE 1300 656 468
TOURSAFE 1300 306 559
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What do I do if I have a complaint?
Each insurer has a fully documented internal process for resolving a dispute between
the consumer and the insurer, the insurer’s agent or the consumer and the insurer’s
investigator or loss adjustor. This process is readily accessible by consumers without
any charges imposed by the insurer. The internal process provides a fair and timely
method of handling disputes.
If the traveller is not satisfied with the way the complaint has been dealt with,
they may write to the industry’s independent external complaint’s scheme: Insurance
Ombudsman Service, PO Box 561, Collins Street, West Melbourne Vic 8007.
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