Travel Insurance Frequently Asked Questions (FAQs)
Below are a number of frequently asked questions. If you do not find an answer
here, our Customer Service Representatives are always happy to assist.
Please contact our friendly staff on 1800 1900 89 (int +61 2 6228 1215) or via email,
contact@travelinsurance.com.au
What happens after I submit the application to you?
Can I purchase this insurance over the phone?
Who do I make cheques or money orders payable to?
What are BONUS DAYS?
How do I get a quote?
Where can I get an application form?
Can you tell me which policy is the best for me?
Are the Underwriters reputable?
Am I a "Resident of Australia"?
I am an "Australian Overseas" – can I purchase any policy?
What is the maximum any insurer will cover a pregnant traveller?
Can I get your Internet price by going direct to the Insurer?
Where can I find a pre-existing medical form?
Are dependent children covered?
Who do I advise a Claim / Loss to?
What do I do if I have a complaint?
Is your site secure?
What is your refund policy?
What currency does your site use?
What happens after I submit the application to you?
Once the application has been received, your policy will be issued within 1-2 working
days and confirmed by email. Once you have received the email, you are covered.
A copy of your documents will also be sent by post.
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Can I purchase this insurance over the phone?
No. Our insurers require that an application form must be completed online or faxed/mailed
to us before we’re able to issue a policy.
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Who do I make cheques or money orders payable to?
Travel Insurance on the Net
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What are BONUS DAYS?
Bonus Days extend the policy length set by the insurers. They do not extend your
actual policy coverage. Bonus days are automatically calculated on our Web site.
Therefore please ensure the exact date of your departure from Australia & the
exact date of your return to Australia is entered correctly
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How do I get a quote?
A quote can be obtained from the home page of our Web site by entering your travel
details into the Policy Finder. <hyperlink> We are an agent for different
insurers and offer a range of insurance products.
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Where can I get an application form?
Once you have chosen a policy, the application form is provided through “click here
to apply and purchase”
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Can you tell me which policy is the best for me?
Travel Insurance is a very personal thing, which takes into consideration your special
requirements, and as such we cannot recommend one policy above the other.
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Are the Underwriters reputable?
Yes, the industry is strictly governed by The Financial Services Reform Act and
all our insurance products are from reputable providers.
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Am I a "Resident of Australia"?
"Resident of Australia" means someone who currently resides in Australia and is
eligible for an Australian Medicare Card.
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I am an Australian Overseas – can I purchase any policy?
You can only purchase policies from the section "Australian’s
Already Overseas"
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What is the maximum any insurer will cover a pregnant traveller?
SureSave, CHI, Aussietravelcover will cover pregnancy up to 26 weeks. Toursafe from
QBE does not have a limit on the cover however a medical form will need to be completed.
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Can I get your Internet price by going direct to the Insurer?
Insurers quote the recommended retail price; we offer the discount price not the
insurer
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Where can I find a pre-existing medical form?
Once you have chosen a policy from the quotes given, click on the “click here to
apply & purchase this policy”. Scroll down to step 3 and click to download the
medical form
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Are dependent children covered?
Under most both Single & Family policies Dependent children are covered
Under a Duo policy, Dependent Children are not covered
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Who do I advise a Claim / Loss to?
You must contact the insurers directly to make a claim. If you wish to make a claim
please contact the insurer directly. Please refer to your Emergency Assistance numbers
and policy documentation provided.
The Claims Inquiry numbers are:
AUSSIETRAVELCOVER 1300 667 132
CHI 1300 654 811
QBE 1300 555 017
SURESAVE 1300 625 229
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What do I do if I have a complaint?
Each insurer has a fully documented internal process for resolving a dispute between
the consumer and the insurer, the insurer’s agent or the consumer and the insurer’s
investigator or loss adjustor. This process is readily accessible by consumers without
any charges imposed by the insurer. The internal process provides a fair and timely
method of handling disputes.
If the traveller is not satisfied with the way the complaint has been dealt with,
they may write to the industry’s independent external complaint’s scheme: Insurance
Ombudsman Service, PO Box 561, Collins Street, West Melbourne Vic 8007.
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Is your site secure?
Yes, we use SSL to secure your data with 128-bit encryption.
After you select your policy and are sent to the secure Application Form (https://
will appear in your browser address bar). You can check the "padlock" in your browser
window on the Application Form page to check the SSL Certificate is installed
and encrypting your data.
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What is your refund policy?
If you decide you do not want a policy you have purchased with us, you may cancel
it within 14 days after the issue of the Certificate of Insurance to you and you
will be given a full refund of the premium paid, provided you have not started
your journey and you do not want to make a claim or to excercise any
other right under the policy.
After this period you can still cancel your policy, however we will not refund any
part of your premium if you do so.
Please note: If the insurance has been submitted to fulfil any visa requirements,
the insurer holds the rights to notify any visa authority that the policy has been
cancelled under the Cooling off Period
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What currency does your site use?
All prices are in Australian Dollars $AU
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