AussieTravelCover Travel Insurance
- Underwriter Allianz Australia Insurance Limited
- Enquiry Number1800 888 448
- From Overseas+61 2 9979 8888
- Claims Number1300 667 132
- Claims Emailtravelclaims@allianz-assistance.com.au
- Claims Onlinewww.travelclaims.com.au
- Emergency Assistance ProviderAllianz Global Assistance
- Emergency Contact Number+61 7 3305 7499
- Medical Assessments1800 661 345
Aussietravelcover Pty Ltd is a family owned travel insurance company, incorporated in 1982 and one of the longest established travel insurance products in Australia. They offer a wide range of plans, including medical only “Budget Cover” and the convenient “Annual cover” for Frequent Travellers. A recently added BASICs range offers recuced benefits for reduced premiums offering you further choice.
Aussietravelcover offers competitive premiums, friendly service and many optional extras. They also offer pre-departure medical advice and worldwide 24 hour emergency assistance provided by Allianz Global Assistance.
If you decide that you do not want your Policy, you may cancel it within 14 days after you are issued your Certificate of Insurance. You will be given a full refund of the premium you paid, provided you have not started your Journey and you do not want to make a claim or to exercise any other right under your Policy.
After this period you can still cancel your Policy, but we will not refund any part of your premium if you do.
If this insurance has been submitted to fulfil any visa requirements we hold the right to notify any visa authority that this Policy has been cancelled under the cooling-off period.
Who is Allianz Global Assistance?
Allianz Global Assistance has been authorised by Allianz to enter into and arrange the Policy and deal with and settle any claims under it, as the agent of Allianz, not as your agent. Allianz Global Assistance acts under a binder which means that it can do these things as if it were the insurer. It administers all emergency assistance services and benefits of this insurance. You may contact Allianz Global Assistance in an emergency 24 hours a day, 7 days a week.
Allianz Global Assistance is a trading name of AWP Australia Pty Ltd ABN 52 097 227 177 AFS Licence No. 245631, of 74 High Street, Toowong 4066, Telephone (07) 3305 7000.
24 Hour Emergency Assistance call
+61 7 3305 7499 (reverse charge from overseas)
1800 010 075 (within Australia)
Overseas hospitalisation or medical evacuation
For emergency assistance anywhere in the world at any time, Allianz Global Assistance is only a telephone call away. The team will help with:
medical problems, locating nearest medical facilities, access to a Medical Adviser for emergency medical treatment while Overseas, provision of any written guarantees for payment of Reasonable expenses for emergency hospitalisation while Overseas, your evacuation Home;
locating nearest embassies and consulates, and
any messages which need to be passed on to your family or employer in the case of an emergency.
If you are hospitalised you, or a member of your travelling party, MUST contact Allianz Global Assistance as soon as possible. If you do not, then to the extent permissible by law, we will not pay for these Hospital expenses or for any evacuation or airfares that have not been approved or arranged by Allianz Global Assistance.
If you are not hospitalised but you are being treated as an outpatient and the total cost of such treatment will exceed $2,000 you MUST contact Allianz Global Assistance.
Please note that we will not pay for any Hospital or medical costs incurred in your Country of Residence.
How to make a claim.
You must give Allianz Global Assistance notice of your claim as soon as possible. You can lodge your claim online 24 hours a day or obtain a claim form at www.travelclaims.com.au.
If there is a delay in claim notification, or you do not provide sufficient detail for Allianz Global Assistance to consider your claim, we can reduce any claim payable by the amount of prejudice we have suffered because of the delay.
You must give any information Allianz Global Assistance reasonably asks for to support your claim at your expense, such as but not limited to police reports, valuations, medical reports, original receipts or proof of purchase and ownership. If required they may ask you to provide them with translations into English of any such documents to enable their consideration of your claim.
You must co-operate at all times in relation to providing supporting evidence and such other information that may reasonably be required.
For medical, Hospital or dental claims, contact Allianz Global Assistance as soon as practicable.
For loss or theft of your Luggage and Personal Effects, report it immediately to the police and obtain a written notice of your report.
For damage or misplacement of your Luggage and Personal Effects, caused by the airline or any other operator or accommodation provider, report the damage or misplacement to an appropriate official and obtain a written report, including any offer of settlement that they may make.
Submit full details of any claim in writing within 30 days of your return.
Claims are payable in Australian dollars to you. We will pay all claims in Australian dollars. We will pay you unless you tell us to pay someone else.
Depreciation will be applied to claims for Luggage and Personal Effects at such rates as reasonably determined by Allianz Global Assistance.
You must not admit fault or liability In relation to any claim under this Policy you must not admit that you are at fault, and you must not offer or promise to pay any money, or become involved in litigation, without the approval of Allianz Global Assistance.
You must help us to recover any money we have paid. If we have a claim against someone in relation to the money we have to pay or have paid under this Policy, you must do everything you can to help us do that in legal proceedings. If you are aware of any third party that you or we may recover money from, you must inform Allianz Global Assistance of such third party. If you can claim from anyone else, we will only make up the difference If you can make a claim against someone in relation to a loss or expense covered under this Policy and you do not get paid the full amount of your claim, we will make up the difference. You must claim from them first.
Other insurance. If any loss, damage or liability covered under this Policy is covered by another insurance policy, you must give us details of such insurance. If you make a claim under the other insurance policy and you are paid the full amount of your claim, you cannot make a claim under this Policy. If you make a claim under the other insurance policy and you are not paid the full amount of your claim, we will make up the difference, up to the amount this Policy covers you for. We may seek contribution from your other Insurer. You must give Allianz Global Assistance any information they reasonably ask for to help us make a claim from your other insurer.
For further information please refer to the Policy Document
The QBE Insurance Group is Australia's largest international general insurance & reinsurance group, and one of the top 25 insurers and reinsurers worldwide.Claims: 1300 555 017
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CHI has been in the business of providing quality products to Australians for over thirty years.Claims: 1300 654 811
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SureSave is one of Australia’s most innovative and flexible providers. SureSave understands that travel insurance needs to be unique.Claims: 1300 625 229
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Aussietravelcover Pty. Ltd. specialises in worldwide travel insurance for Australian residents travelling internationally or domestically.Claims: 1300 667 132
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