Updated information about Kilauea Volcano, Hawaii
Allianz Global Assistance
Aussietravelcover Travel Insurance and CHI Travel Insurance
11 May 2018
Kilauea Volcano in Hawaii recently erupted following a magnitude 6.9 earthquake. The following is advice for customers who are currently travelling or with upcoming journeys.
If you are currently travelling:
As a provider of assistance services, it is always our priority to assist our customers where possible and within our ability to do so.
Please consider your safety first and follow advice from local authorities.
If you have been affected as a result of events in Hawaii and require medical assistance, please contact our Emergency Assistance team on 001 803 61 098 or speak to your local operator and ask to be put through reverse charge to +61 7 3305 7499.
If your travel arrangements have been affected by this event, we firstly recommend contacting your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements.
If your pre-booked travel arrangements have been affected and you have a travel insurance policy that provides coverage for delays or cancellation of travel arrangements, you may be able to claim for additional travel, accommodation and meal expenses. Please ensure you keep all receipts and proof of purchases to submit with your claim.
Please refer to your Policy Disclosure Statement for the terms, conditions, limits and exclusions that apply.
If you have any queries about your policy benefits please contact our Allianz Global Assistance Information Hotline on 1300 725 154.
Keep up to date on advice from travel providers by visiting their websites directly.
Please make yourself aware of the advice issued by DFAT via its website smartraveller.gov.au. Always monitor the media and other sources about possible new security risks.
If you have not yet departed:
If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a result of the the eruption of Volcano Kilauea and you have a travel insurance policy that provides coverage for delays or cancellation of travel arrangements you may be able to make a claim for cancellation or rearrangement of your journey (whichever is the lesser). Please refer to your Policy Disclosure Statement for the terms, conditions, limits and exclusions that apply.
We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details. Contact our Allianz Global Assistance Information Hotline on 1300 725 154 if you would like to clarify your policy entitlements.
If you entered into a policy after 8am (AEST) 11 May 2018, we would expect that this was done with an awareness of the increased activity of Volcano Kilauea and the possibility of issues arising due to this could affect travel. For these policies, claims that arise due to volcanic activity associated with Volcano Kilauea (for example, flight delays or cancellations) may not be covered.
Policy coverage and benefits vary based on individual circumstances. We encourage travellers to read their travel insurance Product Disclosure Statement to understand what they are covered for and any limits and exclusions that apply.
We will assess all claims in accordance with your Product Disclosure Statement (PDS) and Certificate of Insurance.
(Advice for the PDS effective 15 August 2016; as at 4pm on Monday 14 May 2018, AEST)
Following elevated seismic activity near Kīlauea, Hawaii, United States of America, surrounding areas have been impacted by eruptions of lava flow from volcanic fissures. There is an increased risk of an explosive eruption, and residents have been evacuated. News of this ongoing event has been widely publicised. If you enter into a policy after an event has occurred, cover may not be available for that event.
For policies purchased up to 5:00pm (AEST) on Friday 4 May 2018, cover is available for the lesser of cancellation or rearrangement costs when, as a result of the volcanic activity, you have no alternative but to cancel or rearrange your upcoming trip. Refer to Event 2.2 - Your flight, other scheduled transport or overnight tour is delayed, cancelled or rescheduled before your trip starts.
Cover is also available for cancellation or extra trip costs when, as a result of the volcanic activity, your flight, other scheduled transport or overnight tour is delayed, rescheduled or cancelled. Refer to Event 3.2 - Your flight, other scheduled transport or tour is delayed – and it’s not the operator’s fault. Other sections of the policy wording apply; please refer to the PDS for further details.
For policies purchased after 5:00pm (AEST) on Friday 4 May 2018, cover is not available for claims arising from any volcanic activity, including any new ash cloud events, as such events are no longer unforeseen.
This restriction of cover also applies to any travel plans made or changed after 5:00pm (AEST) on Friday 4 May 2018 where you are impacted by the volcanic activity.
We are monitoring the situation and will advise when this position changes. Refer to your providers following service interruptions; they can best assist with making alternative arrangements.
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