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Updated information about Kilauea Volcano, Hawaii

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(Advice for the PDS effective 15 August 2016; as at 4pm on Monday 14 May 2018, AEST)

Following elevated seismic activity near Kīlauea, Hawaii, United States of America, surrounding areas have been impacted by eruptions of lava flow from volcanic fissures. There is an increased risk of an explosive eruption, and residents have been evacuated. News of this ongoing event has been widely publicised. If you enter into a policy after an event has occurred, cover may not be available for that event.

For policies purchased up to 5:00pm (AEST) on Friday 4 May 2018, cover is available for the lesser of cancellation or rearrangement costs when, as a result of the volcanic activity, you have no alternative but to cancel or rearrange your upcoming trip. Refer to Event 2.2 - Your flight, other scheduled transport or overnight tour is delayed, cancelled or rescheduled before your trip starts.

Cover is also available for cancellation or extra trip costs when, as a result of the volcanic activity, your flight, other scheduled transport or overnight tour is delayed, rescheduled or cancelled. Refer to Event 3.2 - Your flight, other scheduled transport or tour is delayed – and it’s not the operator’s fault. Other sections of the policy wording apply; please refer to the PDS for further details.

For policies purchased after 5:00pm (AEST) on Friday 4 May 2018, cover is not available for claims arising from any volcanic activity, including any new ash cloud events, as such events are no longer unforeseen.

This restriction of cover also applies to any travel plans made or changed after 5:00pm (AEST) on Friday 4 May 2018 where you are impacted by the volcanic activity.

We are monitoring the situation and will advise when this position changes. Refer to your providers following service interruptions; they can best assist with making alternative arrangements.

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